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My insurance company is insisting on using there messaging portal to communicate on however they have removed previous messages exchanged over the term of my long term disability claim. Can I request that they use my regular email for communication so that I have access to all of our communication? It seems like they are managing the communication so that I am unable to access what has been exchanged?
You could certainly ask them to use your regular email but they may not agree. Unfortunately you can't force them to use your regular email.