Add Comment Question: My insurance company is insisting on using there messaging portal to communicate on however they have removed previous messages exchanged over the term of my long term disability claim. Can I request that they use my regular email for communication so that I have access to all of our communication? It seems like they are managing the communication so that I am unable to access what has been exchanged? Answer: You could certainly ask them to use your regular email but they may not agree. Unfortunately you can't force them to use your regular email. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.