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I currently receive disability benefits from an insurance company. I recently had to complete a periodic updated medical assessment and submitted all required documents. No change in my condition/status from when insurance company approved claim. Lower back injury. Then my case manager contacted my family doctor requesting (actually demanding) my entire medical file including all doctors’s notes and charts for the past year , not just for the covered injury that I am receiving disability benefits for, but all medical records. stating it is relevant to continue to assess my disability claim. My case manager also called me basically demanding I tell the doctor to forward the information. Even citing the authorization form I signed giving access to my health care providers records. The consent form actually says “can collect personal information when relevant and necessary to investigate & assess claim/administer claim & group benefits plan, etc…”. I don’t see how my entire medical file is relevant being it was not provided during the application process & the approval for the claim was made solely on the documents provided for the specific injury. Nothing has changed regarding the medical condition and all supportive documents have been provided but now the insurance company is being quite aggressive and demanding irrelevant information.
My question is- I am required to provide my entire medical file to the insurance company or just records/documents relating yo the covered injury? Thank you
I'm going to email you about this directly.