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My LTD provider usually gets medical updates from my psychiatrist and once in the past they asked my GP. It’s seems my psychiatrist doesn’t always send his reports to the GP. LTD said they would ask psychiatrist in the future. They again asked the GP for an update and as the psychiatrist reports were not up to date. They asked me to follow up. Shouldn’t the LTD provider being getting whatever reports they need or is this my job? I have been approved for CPPD so my health is not good in the first place.
You can suggest to your LTD case manager that you sign an Authorization, permitting them to get your medical records directly from your doctors, if you don't want to deal with gathering the updates for them anymore.