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I am on long duration/maintenance with my LTD provider and on CPPD. Last summer they sent me a claimants form and form for my doctor to fill out which was clearly stated on their cover letter. Sent both in and didn’t hear from them until now. This year they only want a claimants form which is clearly stated on their cover letter. The LTD insurer is Manulife. Is it normal for them not to want an update from the doctor? My doctor charges an arm and leg for completing forms so happy I don’t have to get anything from him this year.
I wouldn't say there is any one way to adjudicate a file. Sometimes they want one form or document, and sometimes another, etc. Different adjusters see different potential issues or information gaps at different times. If you are cut-off at any point (hopefully not!), please let us know right away, and we'll connect you to a lawyer for a free consultation.