Ask your question and a Long-term Disability Lawyer in Canada will answer in minutes
My Daughter's insurance company attempted to contact her in Sept and oct of 2026, unfortunately, my daughter lost all access to her phone / email as her phone got stolen. The insurance Co. stopped payment. when my daughter called she told them about the lost phone and then she was advised that the insurance Co. needed an updated on her wellbeing and she needed to speak with a case worker assigned and someone will call her back in a few days. No one called. My Daughter called again today, and she was told the same thing. My question is can an insurance Co. stop payment at any time if they need an update on one's well being?
I'm sorry to hear this!
The insurer generally has a right to that information, and to speak with your daughter about her health, but shouldn't be cutting off benefits in the meantime to do so. Your daughter should send her case manager an email ASAP, explaining that she's been trying to get ahold of someone to get her benefits reinstated as she's impacted financially because of their actions. Hopefully, this will be enough to kick start the insurer's payments again, but if this doesn't work, please have her give us a call at the number below so we can discuss in more detail
The insurer generally has a right to that information, and to speak with your daughter about her health, but shouldn't be cutting off benefits in the meantime to do so. Your daughter should send her case manager an email ASAP, explaining that she's been trying to get ahold of someone to get her benefits reinstated as she's impacted financially because of their actions. Hopefully, this will be enough to kick start the insurer's payments again, but if this doesn't work, please have her give us a call at the number below so we can discuss in more detail