Add Comment Question: I was on a GRTW plan, but it was a fail. I stopped working before it was completed. Sent an email to my employer and my physician sent a summary letter to Manulife. Manulife asked for medical documentation to review. My physician faxed medical clinical notes to Manulife . Note this process was also done when I applied for LTD and approved in January 2026. Adjuster has now said that clinical notes are illegible. My physician sent a short summary and the clinical notes again by fax and an email noting that this was similar process that was done in January . Same claims adjuster . Needless to say, my physician doesn’t have the time or staff to create new notes. This does not sound appropriate. Can you provide any insight? Answer: This is a bit of a nuanced situation, so I'm going to email you about it directly. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.