Add Comment Question: question, when a law firm sends the correct forms to a insurance co. [Singed }asking for all clients medical information, how long do they have to provide it. What happens if they dont.? Answer: How long the insurer has to provide the information may depend on the type of claim and type of request - but generally speaking, they have to respond within a reasonable amount of time, and in many situations that is considered to be 30 days. If they take too long, you can contact their internal complaints department (sometimes referred to as their internal ombudsman). If that still doesn't work, then you can contact the actual Ombudsman of Ontario, or in some instances, the Financial Services Regulatory Authority of Ontario. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.