Add Comment Question: I have called twice to see what is happening with my husbands disability case. First time she searched and finally found the documents and resubmitted them. 2 months later I called and again they can't find any paperwork regarding his application. This is through Manulife/Affinity Personal Accident Insurance. I am self employed. I think I just need a letter to get them moving. I am not interested in paying 30% of what is owed to us as we are struggling. Answer: I'm unclear as to your question, but based on the timeline of what's happening, I suggest that you give us a call ASAP to discuss your options and next steps. The application process generally shouldn't take more than ~2 months. Our contact information is below. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.