Add Comment Question: I've submitted letters to my insurance from my doctors and they keep asking me for more information but my doctors have told them everything there is I feel like the insurance company is just trying to prolong the issue. Answer: I'm sorry to hear this. Your insurer is entitled to request documentation, but they should NOT be unjustly delaying making a decision on your claim. You can write to your insurer and ask them to provide a deadline for your decision by X date (for ex, 7-10 business days). If you have further questions or they're continuing to delay their decision, please contact our Disability Specialist, Rebecca, at rebecca.stap@stlawyers.ca and she will help. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.