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I am on LTD with Canada Life and I am struggling to get a copy of my policy from them. I keep getting the response that I need to ask my employer for this information. I have been informed I no longer work for the employer I was when I went on LTD. I am no longer in contact with them. I thought under the Insurance Act that I am entitled to a copy of my policy and accompanying paperwork from my insurer. Is this true?

I'm sorry to hear that your having difficulties accessing this. You are correct that generally the insurer has the legal obligation to provide you with such. I recommend that you review our guide on obtaining a copy of your policy at for additional tips. If you're still having difficulty, you can reach out to our disability specialist, Rebecca, at or 1-844-661-9065 x132 as she may be able to advise further.
Sivan Tumarkin
Direct Tel (Toll Free): 1-888-990-9646     Email:     Web:
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