Add Comment Question: is the insurance caseworker allowed to ask specifically why you have PTSD or why you have anxiety? Are they allowed to know exactly what happened? Answer: Technically they only need to know that you are disabled so the cause is arguably irrelevant. But they won’t agree and presumably if you refuse to divulge this information they could deny your claim. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.